$Refund & Cancellation Policy
Last updated: October 28, 2026
Standard products
For eligible ready-made, non-personalized products, customers may request a return within 14 days of receiving the order, subject to the conditions and exceptions of Egyptian Consumer Protection Law. Items should remain unused, unwashed and in their original condition, with proof of purchase.
Customized and bulk orders
Products manufactured or personalized to customer-approved specifications, including artwork, embroidery, printing, or special sizes, are generally not eligible for change-of-mind returns where permitted by law. This does not affect statutory rights for defective or incorrectly supplied goods.
Defective or incorrect items
If your order arrives damaged, defective, or materially different from the confirmed specifications, contact us with the order number, a description and photos. Under applicable Egyptian consumer protection rules, defective or non-conforming products may be eligible for return, replacement or refund within 30 days of receipt. We cover necessary return shipping when the error is ours.
Cancellations
Contact us promptly to request cancellation. Orders that have not entered production can generally be cancelled. Once production of a custom order begins, cancellation may be restricted to the extent permitted by law. Any applicable non-refundable costs will be explained before confirmation.
Refund processing
Approved refunds are issued through the original payment method where possible, or another agreed secure method. Bank and payment-provider processing times vary. We will confirm the refund status and relevant timeframe when approved.
How to request help
Email info@brandiify.com or call +20 111 132 5066 with your order number. Please wait for return instructions before shipping items. Nothing in this policy limits mandatory rights under Egyptian law.